Once your battery arrives, below is a guide you can use for installation: You'll receive an email within 3-5 business days (or sooner) with a tracking number to confirm your order is on its way to you! Be sure to keep an eye on your account email for important order updates. We've created a warranty replacement order to send you a new RadMission battery back to replace the one that was returned to our warehouse due to an unforeseen error with this order. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies. We would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. Thank you for contacting Rad Power Bikes. We sincerely hope your credit card company or bank will be able to inform you of the the status of your funds reversal. Thank you for your valuable feedback about your experience with Rad Power Bikes. Unfortunately, in this particular case, the external involvement of the bank has led to the extended timeline for resolution. Our team is always eager to address any concerns and find the best possible solution. We want to assure you that our commitment to our customers remains unwavering. We sincerely apologize for any inconvenience this delay may cause you, but please understand that this timeline is beyond our control. Unfortunately, due to the nature of chargebacks and the procedures involved, the timeline for funds to be returned can range from 60 to 120 days. This means that your bank will be responsible for reversing the charge on your behalf. Per our records, we have accepted the chargeback initiated by your bank. We recognize your decision to exercise the option to file a chargeback or dispute your transaction, but we would like to emphasize that it often results in prolonging the resolution process. We sent our response on August 18th, 2023. There is an active chargeback that has to be settled by your financial institution. However, we would like to address a few points from your review to provide a clearer perspective on the situation. Firstly, we want to express our sincere regret that you are dissatisfied with the outcome of your transaction, and we understand your frustration. We are writing in response to the review you posted regarding your recent experience with our company. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you and address your concerns. Please send our Customer Support team an email at ********************************** and reference BBB Review ID ****** in your subject line. Our goal is to ensure that you can get back out on the road with your RadRover 6 Plus as soon as possible. Once we have the necessary information to identify your case, we will investigate the matter further and work towards a resolution. We are disappointed to hear that we may have fallen short of your expectations. Our aim is to provide quality products and unrivaled customer service. We understand the frustration you've experienced thus far and we apologize for any inconvenience this has caused. To ensure that we can provide you with the best assistance possible, could you please provide us with the account holder's email address, account holder's name or the order number on file with us? This will help us expedite the process and better understand the specific situation you've encountered with your battery replacement. However, after conducting a thorough search of our customer records, we were unable to locate any account holders with the first and last name provided in your review. Your feedback is important to us, and we would love the opportunity to review your request. We are truly sorry to hear about the issues you've faced with your bike's battery. We appreciate you taking the time to share your experience with Rad Power Bikes.
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